LuckyBet Privacy Policy — How Your Data Is Kept Safe

Welcome to LuckyBet. This Privacy Policy explains what information we collect when you use the LuckyBet website or app, why we collect it, and how it is used and protected.

LuckyBet believes transparency is the foundation of trust. That's why this policy is written in plain language — not buried in complex legal jargon. By using LuckyBet, you consent to your information being used in the ways described in this Privacy Policy.

LuckyBet collects two types of information from you — what you provide directly, and what is gathered automatically.

What you provide yourself:

• Name, date of birth, and contact details (email address and mobile number).
• Login credentials created at registration (username and password — encrypted).
• Copies of identity documents and selfies submitted for KYC verification.
• Payment details such as your bKash number or the last four digits of your bank account.
• Messages and complaints submitted when contacting support.

Automatically Collected Information:

• IP address and device information (operating system, browser version).
• Cookie and session data.
• Usage patterns — which pages you visited, how long you stayed, and what you bet on.
• Login time and location data (city-level only, not your exact address).

LuckyBet uses your data only for specific, transparent purposes. There are no hidden uses.

If you'd prefer not to receive promotional messages, you can unsubscribe through your account settings — this won't affect your core account services in any way.

LuckyBet does not sell your data or share it for advertising purposes. However, limited information may be shared in certain specific circumstances:

• Payment processing services: bKash, Nagad, Rocket, and our banking partners — only the data necessary to complete transactions.
• Technology Provider: AWS (hosting), which manages servers on behalf of LuckyBet — under a strict confidentiality agreement.
• Legal obligations: If a court or regulatory authority formally requests information as part of an investigation, we may be required by law to provide it.
• Fraud prevention: Limited data shared with security partners or authorities in cases of suspicious activity.

LuckyBet does not retain your data longer than necessary. However, certain information must be kept for a defined period for legal compliance.

• Account information: For the duration of your active account and up to 5 years after closure.
• Transaction records: 5 years, in accordance with AML policy.
• KYC documents: 5 years after account closure.
• Support message: 2 years after resolution.
• Cookies & analytics data: Automatically deleted after 13 months.

Once the retention period expires, data is securely destroyed. This process is automated, not manual.

As a LuckyBet user, you have the following rights over your data. Contact our support team to exercise any of them.

To exercise any of your rights, email support@luckybet-taka.com or reach out via live chat. We will respond within 30 days.

LuckyBet uses cookies to keep the website running smoothly and to improve your experience.

• Essential cookies: Maintaining login sessions and security verification. These cannot be disabled.
• Functional cookies: Remembering your preferences (language, payment method, etc.).
• Analytics cookies: Understanding which sections of the site are used most — not personally identifiable.

You can manage cookies through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.

LuckyBet uses a multi-layered security system to protect your data — not just a single password or firewall.

• TLS 1.3 protocol and 256-bit AES encryption across all communications.
• Passwords are never stored in plain text — bcrypt hashing is used.
• Regular third-party penetration testing and security audits.
• Automatic alerts and account lock upon detection of suspicious activity.
• 24/7 physical and digital security at our data centers.

If a data breach occurs for any reason and your information may be at risk, LuckyBet will notify you within 72 hours and take active steps to resolve the issue.

LuckyBet strictly prohibits account registration by anyone under the age of 18. Age is verified during registration and confirmed through the KYC process.

If it is found that a minor has registered an account with LuckyBet, that account will be closed immediately and all collected data will be deleted. Complaints from parents or legal guardians will be handled on a priority basis.

For any privacy-related questions, complaints, or requests to exercise your rights, please reach out through the following:

• Email: support@luckybet-taka.com (Privacy Department)
• Live chat: Available 24/7 in the bottom-right corner of the site
• Telegram: LuckyBet Official Support Channels

For privacy-related complaints, LuckyBet aims to provide a written response within 30 days. More complex matters may take longer, but interim updates will be provided in such cases.